سياسة الاستبدال و الاسترجاع

Return and Exchange Policy: 1 - The description of each product, especially the surgical cap, must be read carefully to choose the appropriate size due to different sizes. 2 - The consumer has the right to request an exchange of the product presented to him from the store within one day following the date of receipt of the product, and he does not have the right to exchange the product after one day has passed. 3 - For a product to be exchanged, it must be in good condition and not used by the consumer, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of return shipping if applicable. 4 - In international exchanges, the consumer bears all shipping and delivery costs to the shipping company, and in case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1 - If the product was sewn based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2 - If the consumer has used the product. 3 - After one business day from receiving the product. Refund Policy: 1 - The consumer has the right to return the product presented to him from the store within one day following the date of receipt of the product, and he does not have this right after one business day. 2 - For a product to be returned, it must be in good condition and not used by the consumer, and the store has the right to inspect the product before returning it. 3 - The consumer bears the cost of return shipping if applicable. 4 - In case of international returns, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated by refunding the amount of the cap to the credit card used or as store credit to purchase the same product according to the agreement between the two parties. The consumer does not have the right to return the product in the following cases: 1 - If the product was sewn based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2 - If the consumer has used the product. 3 - After one business day from receiving the product.